Privacy Policy

1. Introduction

Cutline ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered product management platform.

By using Cutline, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, and password when you create an account
• Payment Information: Billing details processed securely through Stripe (we do not store credit card numbers)
• Product Briefs: Product descriptions, feature ideas, and business information you submit for analysis
• Feedback: Comments, suggestions, and support requests you send us

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, and actions taken within the platform
• Device Information: Browser type, operating system, and device identifiers
• Log Data: IP addresses, access times, and referring URLs
• Cookies: Session cookies for authentication and preferences

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services
• Process pre-mortem analyses and generate reports
• Send you service-related communications
• Process payments and manage subscriptions
• Respond to your requests and support inquiries
• Analyze usage patterns to improve user experience
• Detect and prevent fraud and abuse
• Comply with legal obligations

4. AI Processing and Data Handling

Cutline uses artificial intelligence to analyze product information you provide. Important notes:

• Your product briefs are processed by our AI models to generate pre-mortem analyses
• We do not use your business-specific data to train our AI models
• Analysis results are stored in your account and accessible only to you
• We use Google Cloud (Vertex AI) for AI processing, subject to their security standards

5. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third parties that help us operate our service (hosting, payments, analytics)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

6. Third-Party Services

We use the following third-party services:

• Firebase (Google): Authentication and data storage
• Stripe: Payment processing
• PostHog: Product analytics
• Customer.io: Email communications
• Sentry: Error monitoring
• Google Cloud: AI processing and infrastructure

Each service has its own privacy policy governing their use of your data.

7. Data Security

We implement appropriate technical and organizational measures to protect your data:

• Encryption in transit (TLS/HTTPS)
• Encryption at rest for sensitive data
• Access controls and authentication
• Regular security assessments
• Employee access limited to necessary personnel

No method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain your data as follows:

• Account Data: Retained while your account is active
• Analysis Data: Retained for 2 years after creation, unless deleted earlier
• Usage Logs: Retained for 90 days
• Payment Records: Retained as required by law (typically 7 years)

You may request deletion of your data at any time (see Your Rights section below).

9. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Request your data in a portable format
• Objection: Object to certain processing activities
• Restriction: Request restriction of processing

To exercise these rights, contact us at privacy@thecutline.ai

10. California Privacy Rights (CCPA)

California residents have additional rights under the CCPA:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising CCPA rights

We do not sell personal information. To make a CCPA request, contact us at privacy@thecutline.ai

11. International Data Transfers

Your data may be transferred to and processed in the United States or other countries where our service providers operate. We ensure appropriate safeguards are in place for such transfers in compliance with applicable laws.

12. Children's Privacy

Cutline is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@thecutline.ai
• Website: https://thecutline.ai