FAQ

Frequently Asked Questions

What is Cutline?

Cutline is an AI-powered pre-mortem tool that helps product teams identify risks and blind spots before building. It stress-tests your ideas to surface what could go wrong.

How does a pre-mortem work?

You describe your product idea, and our AI analyzes it from multiple angles—market fit, technical feasibility, competitive landscape, and more. You get a structured report with risks, assumptions to test, and recommended experiments.

What are Cutline Personas?

Personas are AI-generated buyer profiles based on your product. You can chat with them to test your messaging, hear realistic objections, and refine your pitch before talking to real customers.

What are Cutline Journeys?

Journeys let you watch AI personas actually use your product in a real browser. You provide login credentials, and the persona navigates your app like a real user would—surfacing UX issues and friction points. (Currently in Alpha)

Is my data secure?

Yes. All data is encrypted in transit (TLS) and at rest. We use Google Cloud infrastructure with enterprise-grade security. Your pre-mortems are private to your organization.

Is my data used to train AI models?

No. We do not use your business-specific data to train our AI models. Your product briefs and analyses stay private to you.

How do I get started?

Sign up, describe your product idea, and run your first pre-mortem. It takes about 2-3 minutes to get your first report.

Do you offer a free trial?

We will give a full refund to any dissatisfied customer in the first 28 days, no questions asked.

Can I cancel my subscription?

You can cancel your subscription at any time. You can do this from your account settings.

Where can I find my invoices?

You can find your invoices in your account settings.

What payment methods do you accept?

We accept all major credit cards and PayPal.

Do you offer discounts for non-profits?

Yes, we offer a 50% discount for non-profits. Please contact us to learn more.

How do I get help?

Email us at kyle@thecutline.ai or use the feedback button in the app. We typically respond within 24 hours.